Question 1

What is Xshootsms?

Accepted Answer

Xshootsms is an enterprise messaging platform that provides Bulk SMS, WhatsApp Business API, RCS messaging, and Voice call solutions. We help businesses communicate with their customers at scale through multiple channels.

Question 2

Which countries do you support?

Accepted Answer

We support messaging to 190+ countries worldwide with 800+ direct carrier connections. Our global network ensures reliable delivery across all major markets including India, USA, Europe, Asia-Pacific, and more.

Question 3

How quickly can I get started?

Accepted Answer

You can get started immediately! Sign up for a free trial, and you'll have access to our platform within minutes. For enterprise plans, our team will have you onboarded within 24-48 hours.

Question 4

Do you provide API documentation?

Accepted Answer

Yes! We provide comprehensive API documentation with code examples in multiple programming languages including Python, PHP, Node.js, Java, and more. Our REST APIs are easy to integrate.

Question 5

What happens when I exceed my message limit?

Accepted Answer

For usage-based plans (SMS, Voice, RCS), you can simply purchase additional credits at the same rate. For WhatsApp subscription plans, you'll be notified when approaching your limit and can upgrade to the next tier seamlessly.

Question 6

Can I switch plans mid-month?

Accepted Answer

Yes! For WhatsApp subscription plans, you can upgrade anytime and we'll prorate the difference. For usage-based services, you can purchase additional credits whenever needed with lifetime validity.

Question 7

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for WhatsApp subscription plans. For usage-based credits (SMS, Voice, RCS), unused credits have lifetime validity, so there's no expiration.

Question 8

Are there any hidden fees?

Accepted Answer

No hidden fees! All prices shown are transparent. The only additional cost is applicable taxes (GST in India). Setup fees are clearly mentioned for whatsapp business API plans.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including credit/debit cards, UPI, net banking, and wire transfers for enterprise customers. All payments are secured with SSL encryption.

Question 10

Is there a free trial available?

Accepted Answer

Yes! We offer a 7-day free trial for WhatsApp automation plans. For usage-based services, you can start with our smallest package to test the platform.

Question 11

Can I get a custom enterprise plan?

Accepted Answer

Absolutely! For high-volume requirements or custom integrations, contact our sales team for a tailored enterprise solution with dedicated support and custom pricing.

Question 12

How does billing work for annual plans?

Accepted Answer

Annual plans are billed upfront for the full year, giving you significant savings (up to 20%) compared to monthly billing. You can cancel anytime with a prorated refund for unused months.

Question 13

What happens to unused credits?

Accepted Answer

All usage-based credits (SMS, Voice, RCS) come with lifetime validity unless otherwise stated. Your credits never expire, so you can use them at your own pace.

Question 14

How do I integrate the API?

Accepted Answer

Integration is simple! We provide RESTful APIs with detailed documentation and SDKs for popular languages. You can send your first message within minutes using our quick-start guides and code samples.

Question 15

What is the API rate limit?

Accepted Answer

Our API supports high throughput with rate limits based on your plan. Enterprise plans can send up to 10,000 messages per second. Contact us for custom rate limits if you need higher capacity.

Question 16

Do you support webhooks for delivery reports?

Accepted Answer

Yes! We support real-time webhooks for delivery reports, message status updates, and incoming messages. You can configure webhook URLs in your dashboard for instant notifications.

Question 17

Can I use a custom sender ID?

Accepted Answer

Yes! For SMS, you can use a 6-character sender ID (subject to regulatory approval). For WhatsApp, you'll use your verified business number. Voice calls support caller ID customization.

Question 18

What programming languages do you support?

Accepted Answer

Our REST API works with any language that can make HTTP requests. We provide official SDKs and code examples for Python, PHP, Node.js, Java, Ruby, C#, and more.

Question 19

How do I track message delivery?

Accepted Answer

Every message gets a unique ID. You can track delivery status in real-time through our dashboard, API callbacks, or webhooks. We provide detailed delivery reports with timestamps and status codes.

Question 20

What support channels are available?

Accepted Answer

We offer 24/7 support via email, live chat, and phone. Enterprise customers get dedicated account managers and priority support with guaranteed response times.

Question 21

Do you offer technical onboarding?

Accepted Answer

Yes! All new customers receive free technical onboarding. Our team will help you with API integration, best practices, and optimization. Enterprise plans include dedicated onboarding sessions.

Question 22

What is your average response time?

Accepted Answer

For standard support, we respond within 4 hours during business hours. Enterprise customers with priority support receive responses within 1 hour, 24/7.

Question 23

Do you provide training for my team?

Accepted Answer

Yes! We offer comprehensive training sessions for your team, including platform usage, API integration, and best practices. Enterprise customers receive customized training programs.

Question 24

How do I report an issue?

Accepted Answer

You can report issues through our support portal, email, or live chat. For critical issues, enterprise customers can call our 24/7 hotline for immediate assistance.

Question 25

Is there a knowledge base or documentation?

Accepted Answer

Yes! We maintain extensive documentation including API references, integration guides, video tutorials, and a searchable knowledge base with common solutions and best practices.

Bulk SMS, WhatsApp API & Messaging Platform FAQs